Refund & Cancellation Policy
Work begins after payment
FastSiteZ begins work on the agreed website or digital service as soon as payment is received, unless a different start date has been agreed in writing.
Refunds
Because work starts immediately after payment, payments are generally non-refundable once work has commenced. This reflects time spent planning, designing, developing, configuring, preparing content, purchasing or configuring third-party services, and other project work.
Where a refund is not legally required, FastSiteZ will not normally provide a refund simply because a client changes their mind after work has started.
Refund processing time
If a refund request is accepted by FastSiteZ, the refund will normally be processed within 3–5 working days from the date the refund is approved. The time for the funds to appear in your account may vary depending on your bank or payment provider.
Consumer cancellation rights
If you are a consumer, you may have statutory cancellation rights under UK law. These rights are not excluded by this policy. Where the law gives you a right to cancel a service contract during a cancellation period, FastSiteZ may begin work during that period only where the required request and acknowledgement have been obtained. Where applicable, if you cancel after work has started, you may be required to pay for the proportion of the service already supplied, subject to applicable law.
Defective or incomplete services
This policy does not affect your statutory rights where services are not provided with reasonable care and skill, are not as described, or where another remedy is required by applicable law.
How to request cancellation
Send a cancellation request to colb00@outlook.com. Include your name, the service concerned and the date of payment.
Contact
Email: colb00@outlook.com
Phone: 07465 956853